Responsible Gaming
at 8mbts

1. Our Commitment to Safe Play

8mbts was built on the belief that responsible gaming is not an afterthought — it is a foundation. Every feature on this platform, from our game lobby to our payment processing, has been designed with player wellbeing in mind. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond, and we understand that access to fast, convenient gambling through bKash and Nagad makes it especially important that we build strong guardrails into our product.

Gambling at 8mbts is intended to be a leisure activity — one that sits comfortably alongside daily life, not one that dominates or disrupts it. We offer over 1,800 games across cricket betting, live casino, slots, crash games like Aviator, and more. We want every session on 8mbts to end with the player feeling entertained, not regretful.

This Responsible Gaming page is not simply a legal requirement for us. It is an active commitment. We invest in detection systems that flag unusual betting patterns, train our customer support team to identify signs of distress, and make our player protection tools easy to find and activate at any point during a session.

2. Age Restriction & Verification

8mbts is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or claim a bonus on this platform. This is a non-negotiable policy and one that we enforce with robust identity verification procedures.

How Age Verification Works at 8mbts

At the point of registration, all players are required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — 8mbts requires documentary verification before any real-money activity is permitted. The KYC (Know Your Customer) process requires:

• A government-issued photo ID (National Identity Card, passport, or driving licence) clearly showing date of birth
• A selfie or live photo for facial match verification where required
• Proof of the payment method registered to the account (e.g., the bKash or Nagad mobile number must match the account holder's name)

Accounts that have not completed age verification are restricted to browsing only. No deposit will be processed and no bet will be placed until our compliance team has reviewed and approved the submitted documents.

Protecting Minors

If you share a device with younger family members — children or teenagers — we strongly recommend using your device's parental control software to restrict access to gambling websites. Keeping your 8mbts login credentials private and logging out after each session is also essential. If you believe a minor has accessed the platform using your details, contact us immediately at [email protected].

3. Deposit & Spending Limits

One of the most effective tools for keeping gambling affordable is setting a firm budget before you start playing. 8mbts makes this straightforward with our built-in limit controls, accessible from the Responsible Gaming section of your account dashboard.

Types of Limits Available

Limit Type	Period Options	Takes Effect	Reversal Cooling Period
Deposit Limit	Daily / Weekly / Monthly	Immediately	7 days to increase
Loss Limit	Daily / Weekly / Monthly	Immediately	7 days to increase
Wager Limit	Daily / Weekly / Monthly	Immediately	7 days to increase
Session Time Limit	Per session (30 min–8 hrs)	Immediately	24 hours to increase

Decreasing a limit takes effect immediately. Increasing a limit — or removing one — is subject to a mandatory cooling-off period. This delay is intentional: it prevents impulsive decisions made during a losing streak from bypassing the financial safeguards you set for yourself during a clearer moment.

Setting a Healthy Budget

As a general guideline, we recommend that your gambling budget should never exceed the amount you can comfortably afford to lose without it affecting your household expenses, savings, or financial obligations. Players in Bangladesh who use bKash or Nagad to fund their accounts should treat each deposit as a one-way entertainment expense — not as an investment or income source.

4. Time-Out & Cooling-Off Tools

A time-out is a temporary suspension of your 8mbts account. It is designed for players who feel they need a short break from gambling but do not require a full self-exclusion. Unlike self-exclusion, a time-out has a defined end date after which your account automatically reactivates — although you may choose not to log back in.

Available Time-Out Durations

• 24-Hour Time-Out: Ideal for players who have had a stressful or impulsive session and want to step back until the next day.
• 7-Day Time-Out: A one-week cooling-off period suited to players who want to reassess their gambling habits over a longer window.
• 30-Day Time-Out: A full calendar month away from the platform — highly recommended for any player who has felt their gambling getting out of hand.
• Custom Duration: Contact our support team to request a time-out of any specific duration not listed above.

What Happens During a Time-Out

• Your account is immediately locked — no login is possible from any device.
• All pending bonus offers and promotional emails are paused for the duration of the time-out.
• Your account balance is fully preserved and will be available when the time-out expires.
• Any active bonus wagering requirements are paused and resume after the time-out ends.
• Withdrawal of your real-money balance can still be requested during a time-out by contacting support.

How to Activate a Time-Out

1. Log in to your 8mbts account and navigate to Account Settings.
2. Select Responsible Gaming from the left-hand menu.
3. Click Time-Out and choose your preferred duration.
4. Confirm your selection. The time-out takes effect within seconds.

Alternatively, if you are unable to navigate to the settings page or prefer to speak to someone directly, contact our support team at [email protected] and request a time-out specifying your desired duration. We will activate it on your behalf within one hour.

5. Self-Exclusion Program

Self-exclusion is the most serious player protection tool available at 8mbts. It is intended for players who recognise that their gambling has become problematic and who wish to permanently or long-term remove access to the platform. We treat all self-exclusion requests with the highest priority and process them as quickly as possible.

Self-Exclusion Durations

• 6 Months: A minimum self-exclusion period — once activated, it cannot be reversed for the full 6-month duration under any circumstances.
• 1 Year: A 12-month period recommended for players who have experienced significant distress related to gambling.
• 5 Years: A long-term exclusion for players who require extended separation from gambling environments.
• Permanent / Lifetime: A permanent, irreversible closure of your 8mbts account. This option cannot be undone. Any remaining balance will be returned to your verified payment method after the closure process is complete.

What Self-Exclusion Includes

• Full account suspension — no login from any device or browser
• Immediate removal from all marketing and promotional mailing lists
• Cancellation of any active bonuses
• A written confirmation email sent to your registered address confirming the exclusion is active
• For permanent exclusion: full account deletion and data processing limited to legal retention requirements only

How to Request Self-Exclusion

1. Email [email protected] with the subject line "Self-Exclusion Request".
2. Include your registered username or email address and your preferred exclusion duration.
3. Our compliance team will process the request within 24 hours and send a confirmation email.
4. If you have a balance remaining, provide your preferred withdrawal method (bKash, Nagad, or bank transfer) and it will be returned to you within 3–5 business days.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. It does not always look like extreme behaviour — it can be as subtle as spending slightly more time or money than you intended, or feeling irritable when you try to cut down. Understanding the warning signs is the first step toward addressing the issue.

The following are widely recognised indicators that gambling may have moved beyond healthy entertainment and into problematic territory:

• Gambling with money set aside for essential expenses — rent, bills, food, school fees
• Chasing losses: continuing to gamble in the hope of winning back money already lost
• Lying to family members, friends, or employers about how much time or money you spend gambling
• Feeling restless, anxious, or irritable when not gambling or when trying to stop
• Gambling as a way to escape from stress, depression, loneliness, or personal problems
• Borrowing money — from family, friends, or through credit — to fund gambling activity
• Repeatedly failing to stick to the spending limits you set for yourself
• Neglecting work, family, or social responsibilities because of time spent gambling
• Thinking about gambling excessively when doing other activities
• Using mobile gambling apps (including 8mbts) late at night or during work hours compulsively

Recognising any of these signs in your own behaviour — or noticing them in someone close to you — is not a reason for shame. Problem gambling is a recognised health condition, and effective support is available. The most important step is acknowledging the pattern and reaching out.

7. Self-Assessment Checklist

The questions below are adapted from widely used problem gambling screening tools. Answer honestly and privately — this checklist is for your own benefit. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the external resources listed in the next section.

8. Support Resources & Getting Help

If you feel that gambling is having a negative impact on your life or the life of someone you care about, please do not hesitate to reach out for support. Help is available, it is confidential, and seeking it is a sign of strength, not weakness.

Contact 8mbts Directly

Our responsible gaming team is available 24 hours a day, 7 days a week. You can contact us to request a time-out, activate self-exclusion, set deposit limits, or simply to talk through your concerns with a trained member of our team.

• Email: [email protected] (subject line: "Responsible Gaming Support")
• Response time: All responsible gaming requests are treated as high priority — we aim to respond within one hour, day or night.
• Language: All support is provided in English.

International Support Organisations

While Bangladesh does not currently have a national gambling helpline, the following internationally recognised organisations provide free, confidential support to people affected by problem gambling, including online resources accessible from any internet-connected device in Bangladesh:

• Gamblers Anonymous (GA): A peer support fellowship for people who believe they have a gambling problem. Free meetings and an online 12-step program are available at gamblers-anonymous.org.uk — accessible internationally.
• GamCare: A UK-based charity providing information, advice, and live chat support for problem gamblers and their families. Available at gamcare.org.uk with a 24/7 helpline.
• BeGambleAware: Offers a confidential self-help programme, live chat, and professional counselling referrals at begambleaware.org.
• GamTalk: A moderated online peer support community at gamtalk.org, available to anyone globally affected by a gambling problem.

For Family Members and Loved Ones

If you are concerned about a family member's gambling habits — a spouse, sibling, parent, or child — Gam-Anon (the sister organisation of Gamblers Anonymous) provides dedicated support for the loved ones of problem gamblers. Their resources and meeting directories are available at gam-anon.org.

You may also contact 8mbts on behalf of an account holder who you believe requires intervention. We will handle all such requests with strict confidentiality and take appropriate action to protect the welfare of the player concerned.